Returns and Refunds

01

Scope of This Policy

This Returns and Refunds Policy applies to eligible products purchased directly through the CDJ Enterprises website.

It may apply to:

• Printed books.
• Book bundles.
• Physical educational materials.
• Other physical products sold directly by CDJ Enterprises.

Different rules may apply to digital products, personalized products, wholesale purchases, educator orders, preorders, and products purchased from third-party retailers.

02

Return Window

Return requests must be submitted within [INSERT RETURN WINDOW] days after the recorded delivery date.

A request submitted outside the applicable return period may be declined unless the product is defective, incorrect, or another remedy is required by law.

The return period begins on the date the carrier records the order as delivered.

03

Eligible Returns

To qualify for a discretionary return, a physical product must ordinarily be:

• Purchased directly from CDJ Enterprises.
• Returned within the applicable return period.
• Unused and in substantially original condition.
• Free from writing, highlighting, stains, tears, or avoidable damage.
• Returned with any included components or materials.
• Packaged appropriately to prevent damage in transit.
• Accompanied by the order number or proof of purchase.

Opening ordinary shipping packaging does not automatically make a product ineligible. However, products showing substantial use, damage, alteration, or missing components may not qualify.

04

Non-Returnable Products

Except where required by law or where a product is defective or incorrect, the following products may not be returnable:

• Signed or personalized books.
• Products marked final sale.
• Gift cards.
• Downloaded or accessed digital products.
• Ebooks and audiobooks already delivered electronically.
• Products damaged after delivery through misuse or improper handling.
• Products missing substantial components.
• Items purchased from an independent retailer or marketplace.
• Products supplied under a separate wholesale or institutional agreement.

Any product-specific exclusion will be displayed on the relevant product page or communicated before purchase where practical.

05

Damaged, Defective, Missing, or Incorrect Orders

Inspect your order promptly after delivery. Contact us when:

• A product arrives materially damaged.
• A product contains a substantial manufacturing defect.
• The wrong product was delivered.
• An ordered product is missing from the shipment.
• The package appears to have been damaged during transit.

Report damaged, defective, missing, or incorrect orders within [INSERT CLAIM PERIOD] days after delivery.

Please provide:

• Your order number.
• The purchaser’s name and email address.
• A description of the problem.
• Clear photographs of the affected product.
• Photographs of the shipping package and label where relevant.

Keep the product and original packaging until we complete our review. We may require the packaging for a carrier or fulfillment claim.

06

How to Request a Return

Submit a return request through the CDJ Enterprises Contact page.

Include:

• Your full name.
• Your order number.
• The email address used for the order.
• The product you wish to return.
• The reason for the request.
• Relevant photographs where the product is damaged or incorrect.

We will review the request and provide return instructions when the return is approved.

Do not mail a product to CDJ Enterprises, the author, or another address displayed on the website unless that address is included in the return authorization.

07

Return Shipping

Change-of-mind returns

For an approved return based on preference, mistaken purchase, or another reason not caused by CDJ Enterprises, the customer is responsible for return-shipping costs unless we state otherwise.

Damaged, defective, or incorrect products

When CDJ Enterprises confirms that a product was materially damaged, defective, missing, or incorrectly fulfilled, we will provide an appropriate remedy and may provide a prepaid return label when a physical return is required.

Shipping recommendations

Customers returning a product at their own expense should use secure packaging and a trackable shipping method.

CDJ Enterprises is not responsible for an unauthorized return or a return that is lost or damaged before reaching the approved return destination.

08

Return Inspection

Returned products may be inspected before a refund, exchange, or store credit is approved.

We may review:

• Whether the correct product was returned.
• The product’s condition.
• Whether included components are present.
• Whether the return was submitted within the approved period.
• Whether the product matches the stated reason for return.

We will notify you if the return is approved, rejected, or requires additional information.

A return may be declined or reduced where permitted by law if the product has been materially used, altered, damaged, or returned incomplete for reasons not attributable to CDJ Enterprises.

09

Refunds

Approved refunds will ordinarily be issued to the original payment method.

A refund may include:

• The approved product price.
• Applicable tax associated with the refunded product.
• Original shipping charges when required by law or when CDJ Enterprises caused the fulfillment problem.

Original shipping charges are ordinarily not refundable for a discretionary change-of-mind return.

After CDJ Enterprises processes a refund, the payment provider or financial institution may require additional time to post the amount to the customer’s account.

Contact your bank or card provider if an approved refund does not appear after a reasonable processing period.

10

Exchanges and Replacements

Exchanges are subject to product availability.

For an eligible damaged, defective, or incorrect product, we may offer:

• A replacement of the same product.
• An exchange for an available equivalent product.
• A partial refund.
• A full refund.
• Another reasonable resolution agreed with the customer.

When the requested replacement is unavailable, we may issue an appropriate refund instead.

11

Order Cancellations

Contact us immediately when requesting an order cancellation.

We cannot guarantee cancellation after:

• Order processing has begun.
• A shipping label has been created.
• The order has been transferred to a fulfillment provider.
• The order has been shipped.
• A personalized or signed product has entered preparation.
• A digital product has been delivered or accessed.

When an order can no longer be canceled, the customer may need to follow the applicable return procedure after delivery.

12

Digital Products

Digital products may include ebooks, audiobooks, downloadable guides, educational resources, and other electronically delivered materials.

Because digital products can be delivered immediately, purchases are ordinarily final once the product has been downloaded, accessed, streamed, or otherwise delivered, except where:

• The file is materially defective.
• The customer received the wrong digital product.
• A duplicate charge occurred.
• Delivery failed because of a problem attributable to CDJ Enterprises.
• A refund or cancellation right is required by law.

Before requesting a refund for a technical problem, contact us so we can attempt to restore access or provide a working file.

13

Preorders and Coming-Soon Products

A product marked “Coming Soon” is not available for immediate purchase unless the product page expressly allows preorders.

When preorders are offered, the product page may include additional cancellation, release, and refund terms.

If CDJ Enterprises cannot ship an accepted preorder within the promised timeframe, we will provide the notices, cancellation options, and refunds required by applicable law.

14

Products Purchased From Third Parties

This policy applies only to purchases completed directly through the CDJ Enterprises website.

Products purchased from Amazon, bookstores, marketplaces, distributors, schools, event vendors, or other independent retailers are governed by the return and refund policies of the original seller.

Please contact the retailer identified on your receipt or order confirmation.

15

Payment Disputes and Chargebacks

Contact CDJ Enterprises before initiating a payment dispute so we have an opportunity to investigate and resolve the issue.

Nothing in this policy limits any lawful right to dispute an unauthorized charge or exercise protections available through a card issuer or payment provider.

We may provide order, delivery, communication, and transaction records to the payment provider when responding to a dispute.

Fraudulent, duplicate, or abusive chargebacks may result in restriction of future purchases or accounts.

16

Mandatory Consumer Rights

This policy does not exclude, restrict, or replace consumer rights and remedies that cannot lawfully be waived.

Depending on the customer’s location, additional rights may apply to defective products, incorrect products, delayed shipments, digital content, cancellations, or distance sales.

Where this policy conflicts with a mandatory legal requirement, the mandatory requirement will control.